Solutions Architect (DevOps)

USA / Remote

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About the opportunity

Solutions Architect (DevOps)

As a Solutions Architect (DevOps), you will become a Magnolia Cloud expert, leaning on your DevOps experience to assure all Magnolia Cloud instances are set up and maintained effectively through your strong working knowledge of Cloud platforms (AWS, Azure, Google, etc...), understanding of Cloud architecture (Kubernetes, Docker, Rancher, GitLab, etc...), familiarity with identity/user management, security and operation standards, and experience with SQL databases, ElasticSearch clusters, and back-end coding languages (Java, Ruby, Bash, etc..)

 

The details

What you will do:
  • Act as the technical face of Magnolia Cloud to prospects during the sales cycle by providing presentations and tailored responses to questions from prospect business and technical teams for all cloud/devOps inquiries within 72 hours of initial request.
  • Become a Magnolia Cloud capabilities expert, advising customers and prospects through consulting and workshops on topics like containerization, CI/CD tooling and practices, auto scaling architecture, blue/green deployment and continuous deployment pipeline.
  • Set up and manage Magnolia Cloud instances for new customers, prospect proof of concepts and internal demo instances within 10 days of initial request.
  • Manage the new customer on-boarding process and educate customers on all topics related to the Magnolia Cloud instance, including IAM user access, building CI/CD pipelines, and configuring environments, as well as getting them familiar with tools like Docker, Kubernetes, and GitLab to ensure a smooth launch of their Magnolia projects.
  • Become a product expert, acting as an escalation point to help craft solutions for escalated customer support tickets and issues accurately within 72 hours of escalation.
What you bring in:
  • Expertise: Several years of experience in a client facing DevOps role with a strong understanding of Paas & SaaS solutions, including experience working with Cloud Platforms (AWS, Azure, Google), Cloud Architecture (Kubernetes, Docker, Rancher, GitLab), back-end coding languages (Java, Ruby, Bash).
  • Attentiveness: You are able to remain focused on the solution and not let important details slip through the cracks or derail a project
  • Communication: You can clearly articulate without being overly verbose or talkative across all channels of communication to effectively answers questions
  • Responsibility: You are willing to take responsibility for customers care and handle requests without transfers or escalations
  • Efficiency: You are able to produce significant output with minimal wasted effort and organize / plan effectively, focusing on key priorities
  • Strategic Thinking: ability to see and communicate the big picture in an inspiring way with a probing mind to achieve actionable insights
So, who are we?
  • We are a fun and open-minded bunch of colleagues spread across the globe.
  • Aside from work, we are parents, gamers, bookworms, athletes, adrenaline junkies, philosophers, and so much more.
  • Yearly company trip. We’ve just been to Interlaken/Switzerland - we’d love to see you at the next one!
  • Constant learning and knowledge sharing with some of the best professionals in the industry.
  • Lateral and vertical growth opportunities.
  • Flexibility, flexibility, flexibility.
  • Remote-friendly vibes.
We are for you if you like to…:
  • take charge: You are in the driver’s seat and set the direction according to what customers, colleagues and cultures need. No matter the roadblocks you see ahead, you take charge in (re)shaping the destination.
  • connect: You never drive alone. Building meaningful connections means creating experiences together that form a foundation of trust so next time there’s a bump in the road, you know someone else has your back.
  • be you: Choose your own ways and means. You make every perspective count so that everyone feels safe enough to follow their purpose and at the same time pursue one common goal. Your way of growing is to mutually question yourself and others.

Applying

This is how it works:

  • Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join
  • Please click on the link below in order to proceed
  • We treat all candidates equally: If you have any questions, please reach out to our contact
  • We’re on a mission to make everyone feel valued at work. We embrace and encourage people from all backgrounds to apply.
  • Not sure you meet 100% of our qualifications? Please apply anyway!
Apply now
Julia-web
Got any questions?

Julia Gomez 

HR Expert

julia.gomez@magnolia-cms.com

Get in touch

About Magnolia

Founded in 1997 with a vision to create the first truly open content management system, Magnolia is a world-leading digital experience company. Brands who want to move fast and stay flexible choose Magnolia because the company blends the power of an enterprise DXP solution with headless agility. Magnolia operates globally with offices on five continents and more than 200 Magnolia-certified partners worldwide.

To learn a bit more about our team and who we are, make sure to visit our About page.