Our fast, friendly and flexible support is available when you need it.
Every Magnolia license comes with product support from our support team.
We provide support based on the Service-level Agreement (SLA)'s response times and scope conditions.
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Our official documentation is freely accessible. It includes comprehensive module descriptions, step-by-step guidelines, and release notes.
Community Edition users can also get guidance from our
Our support ticketing system is powered by Jira and available 24/7, enabling you to report product-related issues or bugs immediately. A support account is needed to submit Magnolia support or cloud helpdesk tickets.
Please note: A support account (on-premises / cloud) is needed to submit Magnolia support or cloud helpdesk tickets.
Magnolia publishes major releases once per year and maintenance releases several times per year. Major releases are usually upgrades that provide new functionality. Maintenance releases are usually updates that fix bugs or security issues.
Details of the Magnolia maintenance release policy can be found in our documentation.
Magnolia’s service level agreements are flexible. Start from basic coverage during normal working hours or scale up to full support 24 hours a day, 7 days a week.
Disclaimer: Service Level Agreements might be country or product-specific. Contact your local Customer Success Manager / Account Manager for a personalized offer.